Reporting a Warranty Issue

Please supply us with the invoice number or your original purchase order number to help us identify your order. If this is not filled in correctly, we will not be able to process your claim.(Required)

Company Name(Required)

Plot Number(Required)

Site Name(Required)

Site Address(Required)

Street Address Address Line 2 City County / State / Region ZIP / Postal Code

Door Details(Required)

Front
Rear
Garage

Site Contact(Required)

First Last

Site Contact Email Address(Required)

Site Contact Phone Number(Required)

Central Customer Care Phone Number(Required)

Central Customer Care Email Address(Required)

Site Visit Purchase Order Number(Required)

A charge of £150+VAT will be incurred if no fault is found with the product and the issue is associated with delivery, storage, installation, or adjustment.

Is the property occupied?(Required)

Yes
No

Please note, if the property is occupied, it is the responsibility of the housebuilder/installer to ensure our engineers are able to access the property. If access is not granted for pre-arranged appointments, the housebuilder will be liable for a charge of £150+VAT which will be taken from the PO number supplied. A new warranty claim and PO will have to be supplied to us to process the claim any further.

Address of Warranty Claim(Required)

Street Address ZIP / Postal Code

Please supply the address of the warranty claim

Please select the description of the defective item(Required)

Please read our Engineers Supporting Evidence Guide before submitting photographs of the issue.

Images or video of issue(Required)

Drop files here or

Accepted file types: jpg, gif, png, pdf, msg, docx, doc, mp4, mov, jpeg, Max. file size: 52 MB.

Please upload a minimum of three images of the door to support your warranty claim. These must show the problem. Please note, if relevant images are not supplied your warranty claim will NOT be processed. Images of locking issues must show the handle in a lifted and engaged position with the lock and keep visible, alternatively you can upload a video. Please note videos should be no longer than 20-30 seconds. (Max size 50MB)

Please upload your internal engineer or installer report

Drop files here or

Accepted file types: jpg, gif, png, pdf, msg, docx, doc, jpeg, Max. file size: 15 MB.

If no engineer report is available please use the comments box below to detail the manufacturing issue.

Additional Comments

If no engineer report is available above please use this comments box to detail the manufacturing issue.

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Reporting a Warranty Issue

Bowater Doors Warranty Form

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