Reporting a Warranty Issue

Bowater Doors Warranty Form

In order for us to process your request quickly and efficiently, we require the following information.

Bowater Doors Invoice Number*
Please supply us with the invoice number to help us identify your order
Company Name*
Plot Number*
Site Address*
Street Address Address Line 2 City County / State / Region ZIP / Postal Code
Door Details*
- Front
- Rear
- Garage
Site Contact*
First Last
Site Contact Email Address*
Site Contact Phone Number*
Central Customer Care Phone Number*
Central Customer Care Email Address*
Site Visit Purchase Order Number*
A charge of £150+VAT will be incurred if no fault is found with the product and the issue is associated with delivery, storage, installation, or adjustment.
Is the property occupied?*
- Yes
- No
Please note, if the property is occupied, it is the responsibility of the housebuilder/installer to ensure our engineers are able to access the property. If access is not granted for pre-arranged appointments, the housebuilder will be liable for a charge of £150+VAT which will be taken from the PO number supplied. A new warranty claim and PO will have to be supplied to us to process the claim any further.
Address of Warranty Claim*
Street Address ZIP / Postal Code

Please supply the address of the warranty claim
Please select the description of the defective item*
- Door Slab Cracked
- Door Slab Warped
- Door Slab Delamination
- Glass Condensation
- Glazing Bead Cracked
- Glazing Bead Warped
- Sill (must be fully supported)
- Multipoint Lock Issue
- Cylinder Issue
- Water Ingress Around the Door
- Water Ingress Around Glazing
- Threshold Issue
Images or video of issue*
Drop files here or
Please upload a minimum of three images of the door to support your warranty claim. These must show the problem. Please note, if relevant images are not supplied your warranty claim will NOT be processed. Images of locking issues must show the handle in a lifted and engaged position with the lock and keep visible, alternatively you can upload a video. (Max size 64MB)
Please upload your internal engineer or installer inspection report*
Additional Comments
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Reporting a Warranty Issue

Bowater Doors Warranty Form

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